The Porter County Convention Recreation and Vistor Commission (PCCRV) is to be commended for underwriting a study by Destination Development which reviewed how Porter County measures up in various aspects of tourism. While some of the results were positive, the study also indicated that our area of the county has room for improvement. The Valpo Chamber was, in fact, one of the locations that was mystery-shopped and we are using this opportunity to grow and improve.
Destination Development reported on a variety of critical elements throughout the entire county, from signage to customer service. Being more receptive and inviting to the traveling public was at the top of the list and gave us much to consider.
The PCCRV needs the support of everyone to help institute these ideas. The Valpo Chamber is ready to help lead the way and provide a great first impression of our community, particularly to visitors of our area. We invite all of our members to join us in making our county one that welcomes all visitors and residents alike.
Member businesses already know how important it is to continually review how to raise customer service to a higher level. The Valpo Chamber is no different. We thank the PCCRV for their initiative in helping all of us think again about how we do our jobs.
After all, you only get one chance to make a good first impression.
Rex G. Richards, President